Return & Refund Policy

We want you to love your scent. If something isn't right, our 7-day hassle-free returns have you covered.

1. Return window

You may request a return within 7 days of receiving your order.

2. Eligibility

• Items must be unused and in their original, sealed packaging.
• For hygiene reasons, opened or used fragrances can only be returned if they arrived damaged, defective or incorrect.
• Please keep the original invoice/order details handy.

3. Damaged, defective or wrong item

If your order arrives damaged, defective or you received the wrong product, contact us within 48 hours of delivery with a photo of the item. We'll arrange a free replacement or refund.

4. How to start a return

Message us on Instagram at @azar.aroma with your order number and reason for return. Our team will guide you through the pickup or return process.

5. Refunds

Once we receive and inspect the returned item, your refund is approved and processed to your original payment method within 5–7 business days. Shipping charges (if any) are non-refundable unless the return is due to our error.

6. Exchanges

Want a different signature instead? Let us know and, where possible, we'll help you exchange for another scent of equal value.

7. Non-returnable situations

• Requests made after the 7-day window.
• Used products without a damage/defect issue.
• Items missing original packaging.

8. Need help?

We're here for you — reach out on Instagram at @azar.aroma and we'll sort it out.